FAQ

The contract of sale is considered concluded with the sending by VOLGA COSMETICI to the Customer of an e-mail confirming acceptance of the order, containing the Customer’s data, the order number, the subject of the order, the total price of the purchased goods, the shipping costs and the delivery address, to which the purchased goods will be shipped.

Only purchase orders directed to locations within the territory, including the Republic of San Marino and the Vatican State, will be processed.

The delivery time for “VOLGA COSMETICI” brand products purchased online is on average two to three working days, starting from the acceptance of the purchase order by VOLGA COSMETICI (three to four working days for islands).

These terms are indicative and not peremptory and, therefore, any liability of VOLGA COSMETICI in case of delays with respect to the above timelines is excluded, it being understood that, in compliance with Art. 61 of the Consumer Code, the execution of the purchase order will take place, at the latest, within the maximum period of thirty days, starting from the date of conclusion of the contract.

The purchase order will be delivered to the address indicated by the Customer in the purchase order by express courier. Shipping charges are as follows:

1. Standard delivery by express courier at a cost of €10.00.
2. Free delivery upon reaching €50.00 (including VAT).