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GENERAL CONDITIONS OF SALE

These general conditions of sale apply to the sale and purchase of products branded “VOLGA COSMETICI” concluded between the company VOLGA COSMETICI S.r.l., C.F-P.IVA 02279670208 – Register of Companies of Mantua – R.E.A MN 239225 (hereinafter, “VOLGA COSMETICI”) and any natural person, who is 18 years of age or older, acting for purposes unrelated to their entrepreneurial, commercial, craft or professional activity, if any, carried out, who makes purchases online on the website www.volgacosmetici.it. All purchases should be intended for personal use.

These general conditions govern all purchases made through the website www.volgacosmetici.it in accordance with the provisions of Legislative Decree. n. 206 of September 6, 2005, as amended (hereinafter, the “Consumer Code”).

These general terms and conditions may be subject to possible modification, at the sole discretion of VOLGA COSMETICI and their application coincides with the date of their publication on the website of VOLGA COSMETICI.

To contact VOLGA COSMETICI, please refer to the “Contact Us” section of the VOLGA COSMETICI website.

1. PERFECTION OF THE CONTRACT OF SALE

The presentation of products, by VOLGA COSMETICI, on its website, is considered an invitation to offer while the order, placed by the Customer, a contractual proposal to purchase.

The product offers on the VOLGA COSMETICI website as well as their selling prices are valid as long as they are still visible on the website and while stocks last. Photographs, graphic or iconographic representations, and videos related to the products are for illustrative purposes only and may not accurately represent the products. VOLGA COSMETICI reserves the right to change the online catalog of its products at any time and without notice.

The contract of purchase and sale is concluded when VOLGA COSMETICI – following the receipt of an online purchase order, from the Customer, according to the following procedure, will send an e-mail of acceptance of the proposed purchase, containing the summary information of the order.

The selling prices of each product are shown on the website and are inclusive of V.A.T. and applicable taxes. Any changes in VAT rates or other sales taxes that have occurred will give rise to the relevant adjustment. Prices are valid for Italy . Shipping costs are not included in the sale price and are set forth in Article 3 below. They will also be indicated separately during the purchase and payment process.

In the event of temporary unavailability of an ordered product, VOLGA COSMETICI will notify the Customer, in order to carry out the partial shipment of the order or to provide for the replacement of the unavailable product.

For Professionals, an invoice will be issued as long as a request is made at the time of ordering, indicating the relevant VAT number.

2. PROCEDURE FOR THE COMPLETION OF THE ONLINE PURCHASE AND SALE CONTRACT

In order to make an online purchase, the Customer can register on the website of VOLGA COSMETICI , indicating, all the required data, after consulting the ‘privacy policy on the site.

The Customer shall perform the following operations in accordance with the relevant instructions:

  • Select one or more “VOLGA COSMETICS” brand products from the catalog;
  • Add it(s) to your shopping cart by pressing the “Buy” button;
  • Choose the desired quantity;
  • choose the mode of delivery by filling out the form with shipping information and accepting the relevant shipping charges;
  • choose the payment method and indicate the data necessary to complete the transaction;
  • Accept these general terms and conditions after careful reading;
    confirm the order.

The contract of sale is considered concluded with the sending by VOLGA COSMETICI to the Customer of an e-mail confirming acceptance of the order, containing the Customer’s data, the order number, the subject of the order, the total price of the purchased goods, the shipping costs and the delivery address, to which the purchased goods will be shipped.

Once a product is placed in the shopping cart, the sale price cannot change until the purchase is completed. The Customer must complete the purchase process until the shopping cart remains active. If the procedure is not completed within that time, the cart is automatically emptied and there will be no guarantee of maintaining the price of the products entered, which may, in the meantime, change.

3. PRODUCT SHIPPING TIME AND COST

Only purchase orders directed to locations within the territory, including the Republic of San Marino and the Vatican State, will be processed.

The delivery time for “VOLGA COSMETICI” brand products purchased online is on average two to three working days, starting from the acceptance of the purchase order by VOLGA COSMETICI (three to four working days for islands).

These terms are indicative and not peremptory and, therefore, any liability of VOLGA COSMETICI in case of delays with respect to the above timelines is excluded, it being understood that, in compliance with Art. 61 of the Consumer Code, the execution of the purchase order will take place, at the latest, within the maximum period of thirty days, starting from the date of conclusion of the contract.

The purchase order will be delivered to the address indicated by the Customer in the purchase order by express courier. Shipping charges are as follows:

  1. Standard delivery by express courier at a cost of €10.00.
  2. Free delivery upon reaching €50.00 (including VAT).

4. PRODUCT INDICATIONS

The main characteristics of “VOLGA COSMETICS” brand products and their ingredients are given on the page for each product. Products offered for sale online or by phone may not exactly match reality in terms of images and colors due to the browser. Images may be for illustrative purposes only.

5. RIGHT OF WITHDRAWAL

Pursuant to Art. 52 of Legislative Decree. 206/05, the Consumer may withdraw from the contract, without having to provide any reasons and without penalty, within 14 (fourteen) days of receipt of the purchased products.

The Customer who intends to exercise the right of withdrawal, must send – within the aforementioned period of 14 (fourteen) days – an explicit statement to that effect, to which must attach a copy of the purchase receipt and the code of the purchased item. This communication may be sent,. by e-mail to the following e-mail address: info@volgacosmetici.it

In any case, the Customer agrees to return the goods, without undue delay and in any case within 14 (fourteen) days from the date of the notice of withdrawal, arranging the shipment and / or related return arrangements, with the understanding that the costs of returning the product are at his or her own expense. Products should be shipped to the following address: VOLGA COSMETICI S.r.l., Via Romanore 249/B – San Cataldo – 46030 Borgo Virgilio (MN) – Italy

VOLGA COSMETICI will make a refund of the price of the returned product and shipping costs where incurred by the Customer, less any additional shipping costs pursuant to Art. 56, para. 2, of Leg. 206/2005 as amended (ex: if the Customer has chosen a type of delivery other than the least expensive type made available by the site), using the same means of payment chosen by the Consumer at the time of purchase. In case of payment made by credit card, the Consumer will receive the refund directly on the same; on the contrary, in case of payment made by bank transfer, the Consumer must provide VOLGA COSMETICI, by accessing the “Contact Us” section, with the bank details (IBAN), necessary for the refund.

In the event that the right of withdrawal is validly exercised, VOLGA COSMETICI will refund to the Consumer all payments received in relation to the product, for which the right of withdrawal is exercised, within 14 (fourteen) days of receipt of the communication regarding the desire to withdraw. In any event, VOLGA COSMETICI reserves the right to withhold the refund until the product is returned by the Consumer or until the Consumer has provided certain proof of return of the subject merchandise to VOLGA COSMETICI.

It is understood, however, that the essential requirement for the valid exercise of the right of withdrawal consists in the return in the integrity of the goods, which must be returned to VOLGA COSMETICI intact, in the original packaging and complete with the fiscal documentation attached to it. Failure to comply with the prescribed provisions, entitles VOLGA COSMETICI to refuse the exercise of the right of withdrawal and the return of the product purchased.

7. PROTECTION OF PERSONAL DATA

The personal data collected by placing the order will be processed by VOLGA COSMETICI for the sole purpose of fulfilling the express requests of the Customer in execution of these General Terms and Conditions of Sale, in compliance with EU Regulation 2016/679 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and the privacy policy on the Site. VOLGA COSMETICI declares, with reference to payments made online at the time of purchase, that it does not have access to the data relating to the payment method used by the Customer. Only the entity processing the payment has access to this data, for payment and collection management purposes.

The Client represents and warrants that the information provided to VOLGA COSMETICI is correct and true.

For any further information on how the Client’s personal data is processed, please refer to the above information available under the Privacy and Cookie Policy section of the Site .

8. RESPONSIBILITY

VOLGA COSMETICI assumes no responsibility for disservices or delays attributable to force majeure or fortuitous events, or events beyond its reasonable control, such as but not limited to Internet network malfunctions, Site traffic overloads and spikes, power outages, general strike of public and/or private workers, strikes and/or restrictions on courier and airline traffic.

9. INTEGRALITY

These general terms and conditions consist of the entirety of their component clauses. If one or more provisions of these conditions are deemed invalid under the law, the other clauses will continue to be valid and effective.

10. APPLICABLE LAW,JURISDICTION AND ALTERNATIVE DISPUTE RESOLUTION

These general conditions of sale are subject to the law na. With reference to Consumers, the provisions of Leg. 206/05 on distance contracts and to Leg. 70/03, for aspects related to electronic commerce.

Any dispute shall be submitted to the exclusive jurisdiction of the Court of Mantua except for the mandatory forum of the place of residence or domicile of the Consumer, pursuant to the Consumer Code.

Pursuant to Articles 140 and 141 of the Consumer Code, the Consumer has the right to take action to protect his or her interests through a consumer association or to promote an out-of-court settlement attempt to resolve any disputes. In this regard, as of Jan. 9, 2016, the Consumer may also avail himself, in implementation of Reg. EU no. 524/2013, of the option to refer amicable dispute resolution to Online Dispute Resolution (so-called ODR) for the online resolution of disputes between professionals and consumers, by accessing the European Online Dispute Resolution platform (so-called ODR platform) that can be consulted at the following address http://ec.europa.eu/consumers/odr/. Through this ODR platform the Client will be able to consult the list of ADR bodies, find the link to the site of each of them as well as submit a complaint to initiate an online dispute resolution procedure related to the contract concluded online. In any case, whatever the outcome of the dispute settlement procedure, the consumer’s rights to recourse to ordinary jurisdiction are unaffected.